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Complaints

We aim to provide a high level of service to you but understand that on occasions things can go wrong.

If you have any complaint about a general insurance related matter or about our service generally, you can contact us as follows:

Mark Crisp

Joint Managing Director

COBRA London Markets Ltd

1 Minster Court

Mincing Lane

London

EC3R 7AA

Tel: +44 (0) 207 204 8819

Email: [email protected]

Jan Staniforth

Compliance Manager

COBRA Resource Management Limited

1 Minster Court

Mincing Lane

London

EC3R 7AA

Tel: +44 (0) 207 204 8805

Email: [email protected]

Lloyd’s Policyholders

If your insurance is provided by Underwriters at Lloyd’s, and you are unhappy with our response, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints

Lloyd’s

One Lime Street

London

EC3M 7HA

Tel: +44 207 327 5693

Email: [email protected]

Website: www.lloyds.com/complaints

 

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within eight weeks, you may, if eligible be entitled to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.

The FOS’s contact details are as follows:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Tel: +44 300 123 9123

Email: [email protected]

Website: www.financial-ombudsman.org.uk